Go-live is a business event
A deployment plan confirms the production environment, backups, domain and security settings, authorized users, opening data and the person who can approve the launch. Critical workflows should be tested before daily work moves to the new system.
Training should follow real roles
- Administrators learn settings, users and recovery procedures
- Operational users practise their own daily transactions
- Managers review approvals, exceptions and reports
- Handover records the approved scope and known limitations
Support needs written boundaries
Support terms should distinguish defect correction, operational assistance, hosting responsibilities and new development. Response expectations and communication channels depend on the approved support arrangement.